Careers at MW Tours

At MW Tours, we are passionate about creating unforgettable travel experiences. Our team is dedicated to curating high-quality, culturally immersive tours across Asia, the Indian subcontinent and Africa, providing travellers with seamless journeys and exceptional service.

Why Join MW Tours?

Passionate Team – Work alongside travel enthusiasts who love exploring the world and sharing it with others.
Growth Opportunities – We support career development through training, mentorship, and industry networking.
Innovative Environment – Be part of a dynamic and forward-thinking company that embraces new ideas and technology.
Travel Perks – Enjoy exclusive travel opportunities and discounts on our tours.

Current Opportunities

We’re always on the lookout for talented individuals to join our growing team. Whether you’re an experienced travel consultant, a marketing specialist, or a customer service expert, we’d love to hear from you!

Available Positions:

• Wholesale Travel Consultants
• Customer Service Representatives

How to Apply

If you’re ready to embark on a rewarding career in the travel industry, upload your CV and a cover letter below.

Join us in inspiring travellers and bringing incredible destinations to life!

Wholesale Travel Consultant

MW Tours

Springwood, Brisbane QLD

Travel Agents/Consultants (Hospitality & Tourism)

Full time

Job purpose

At MW Tours, the Wholesale Tour Consultants provides an intermediary service between travel agents, clients and suppliers to plan our prearranged or individual tours to our main destination in Africa, Asia and Subcontinent. These services may range from straightforward tasks such as booking direct flights to coordinating entire tour experiences including itineraries, accommodation, transport, flights, day tours and much more.

Duties and responsibilities

The following is the primary job duties and responsibilities related to this role. Your tasks will include;

• Administration Support – travel documentation  and other support
• Liaising with clients in person, over the phone or via other channels (such as webchat, email,Salesforce etc) to discuss their travel requirements.
• Advising clients on suitable options for our tour packages – which may include, international flights, accommodation, local activities, transport and insurance (but not limited to)
• Preparing customised itineraries to suit the clients’ preferences and budget.
• Making and confirming bookings, via multiple systems (such as GDS, CRM or via personalised contact methods)
• Issuing tickets or relevant documents.
• Providing up-to-date advice on travel regulations, , safety and local customs.
• Modifying existing bookings to suit a change in clients’ circumstances.
• Researching destinations and keeping up to date with travel industry news.
• Ongoing training with other team members and management.

Qualifications

The following are the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.

Qualifications include:

• Minimum 2 year’s experience in the Travel Industry
• GDS knowledge
• Sufficient knowledge & Intermediate skill of Microsoft Products (such as Outlook, Excel, Word etc)
• Specialized or Travel knowledge of at least 2 of the following: Japan, Korea, China, Taiwan, Vietnam, India,  Sri Lanka, Philippines, South Africa & East Africa
• Strong Sales & Customer Service Skills with a proven history
• High Attention to detail
• Strong communication both oral & written
• Initiative & Strategic Thinker with an analytical approach
• Team Player
• Demonstrate strong time management skills

Working conditions

This job may require a person to work in special working conditions. Special working conditions cover a range of circumstances from;

• working with challenging clients
• attending tourism/supplier events before, during & after work, at nearby venues
• attending before & after work training sessions
• Participating overseas educational trips
• Work in a fast past fun environment

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Wholesale Travel Consultant?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience in producing professional and details documentation?
• Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
• Do you have experience as a travel agent within a retail environment?

How to Apply

If you’re ready to embark on a rewarding career in the travel industry, upload your CV and a cover letter below.

Join us in inspiring travellers and bringing incredible destinations to life!