Privacy Policy

Effective Date: 22/02/2024

Thank you for choosing MW Tours. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our customers in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

  1. Information We Collect
    We may collect personal information from you when you visit our website, make a booking, or interact with us. This information may include, but is not limited to:Name
    Contact details (address, email, phone number)
    Payment information
    Booking details
    Special requests or preferences
    Demographic information
  2. How We Use Your Information
    We use your personal information for the following purposes:
    Processing and managing bookings
    Providing relevant tour information
    Responding to inquiries and customer support
    Marketing and promotional activities (with your consent)
    Improving our services
  3. Sharing Information with Third Parties
    We may share your personal information with third-party agents or service providers,
    including but not limited to transportation companies, accommodation providers, and tour
    guides, to facilitate your bookings and enhance your tour experience.
    These third parties are contractually obligated to handle your information securely and in
    accordance with the APPs.
  4. Security
    We take reasonable steps to protect the personal information we collect from unauthorized
    access, disclosure, alteration, and destruction.
  5. Your Rights and Choices
    You have the right to access, correct, or delete your personal information. You may also optout of receiving marketing communications at any time.
  6. Cookies and Tracking Technologies
    We use cookies to enhance your browsing experience on our website. You can manage your
    cookie preferences through your browser settings.
  7. Changes to this Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on our
    website with the updated effective date.
  8. Contact Us
    If you have any questions or concerns regarding our Privacy Policy, please contact us at MW
    Tours.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

MW Tours.
Suite 6, 3368 Pacific Highway,
Springwood QLD 4127
customerservice@mwtours.com.au
(07) 1300 842 688

This website is administered by HYM Digital.

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Frequently Asked Questions

How can I book a tour with MW Tours through my travel agent or by phone? +
We recommend booking through your preferred travel agent or by calling our team directly. Our experienced staff can help guide you through the booking process and answer any questions you have.
What details do I need to provide when booking with MW Tours through an agent or over the phone? +
We’ll need your full name as per your passport, date of birth, contact details, travel preferences, and any medical or dietary requirements. A copy of your passport is also required for international bookings.
What payment methods does MW Tours accept for deposits and final payments? +
We accept direct deposit, Visa, Mastercard, and payment via travel agents. A deposit is required to secure your booking, with the balance due prior to departure.
Do I need a visa to join an MW Tours package to Japan or South Korea? +
Visa requirements vary by destination and nationality. Our team can guide you through the process and provide supporting documents if needed. It is your responsibility to ensure you have the correct visa before departure.
What should I pack for a spring or autumn tour in Japan with MW Tours? +
We recommend packing light, comfortable clothing suitable for the climate of your destination. Essentials include walking shoes, a hat, sunscreen, modest clothing for temples or cultural visits, and a travel adapter.
Are any vaccinations required for MW Tours trips to Southeast Asia? +
Some destinations may require or recommend vaccinations. Please consult your GP or a travel doctor at least six weeks before departure to check what is required for your itinerary.
Where can I find current MW Tours promotions and discounts? +
Yes, we regularly run seasonal promotions including early bird specials, limited-time discounts, and exclusive package upgrades. Check the homepage or contact our team to find out what's available.
How can I contact MW Tours for booking support or questions? +
You can reach us by phone on 1300 842 688, via email at customerservice@mwtours.com.au, or by submitting a contact form on our website. Our business hours are Monday to Friday, 9am to 5pm AEST.
Do MW Tours offer special deals for group bookings or travel agents? +
Yes. We offer benefits for group bookings including discounts, upgrades, or complimentary spots for group leaders. Travel agents can also access exclusive promotions via our Agent Portal.
Is travel insurance required to travel with MW Tours, and what should it cover? +
Travel insurance is highly recommended for all travellers and may be mandatory for some destinations. It should cover cancellation, medical expenses, and unforeseen disruptions.
What’s included in an Escorted Tour with MW Tours? +
Our fully inclusive Escorted Tours include return flights, accommodation, most meals, experienced local guides, transport, and entrance fees. They are perfect for travellers who want everything taken care of.
How are Small Group Tours with MW Tours different from regular tours? +
Our Small Group Tours are limited to around 16 travellers, offering a more personalised experience with greater comfort, flexibility, and meaningful interactions throughout the journey.
What is a Semi-Independent Tour and who is it for? +
A Semi-Independent Tour provides structure with pre-arranged hotels, transport, and some guided activities, while still giving you free time to explore. It’s ideal for independent travellers who want some support along the way.
Can I create my own itinerary with MW Tours? +
Yes. Our Tailor-Made Tours are designed based on your preferences, whether you're after a romantic getaway, cultural immersion, or family holiday. We’ll help create a personalised travel experience.
Do I need to dress modestly during MW Tours cultural visits? +
Yes. When visiting temples and religious sites, we recommend modest clothing that covers shoulders and knees. Your travel documents will include more specific advice based on your destination.
Is tap water safe to drink on MW Tours trips? +
In most destinations, we recommend drinking bottled water only. Your travel documents will indicate whether tap water is safe at your specific destination.
When will I receive my travel documents from MW Tours? +
Travel documents are sent out approximately two weeks before departure and include your itinerary, contact details, packing tips, emergency contacts, and travel advice.
Are there luggage limits on MW Tours trips? +
Yes. Most tours follow airline baggage limits—typically one checked bag (20–23kg) and one carry-on. Some internal flights or rail journeys may have stricter limits, which will be outlined in your itinerary.
How do I qualify for MW Tours early bird discounts? +
Early bird offers usually apply when you book and pay your deposit well in advance. Terms vary by tour, so check individual packages or contact our team for full details.
Does MW Tours offer last-minute deals? +
Yes. Occasionally we release last-minute specials on our website or via our email newsletter. Sign up or contact our team to check what’s available.
Get in contact with our friendly travel experts and start your journey today!
Skytree, Tokyo journey to Japan - Cherry Blossom Tour Japan
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