Meet the MW Tours team

Meet the Team: MW Tours know tours

MW Tour knows tours, we pride ourselves on having a dedicated and passionate team of travel experts who are committed to providing unforgettable experiences for our clients. Our team brings a wealth of knowledge and expertise in crafting tailored tours to Asia, Africa, and India. Let’s introduce you to the faces behind MW Tours Australia.

Our team at MW Tours Australia is dedicated to providing exceptional service and creating unforgettable experiences for our clients. With our combined expertise and passion for travel, we are committed to making your journey with us a memorable one.

Navy Wang

Managing Director

I started my first job in Sep 1997 in Nanjing China as an inbound tour operator specialising in North America and Australian market. After 10 years handling China tours to downunder, I decided it was time to move on and immigrate to the beautiful country of Australia myself and start my family and business here. In the first 3 years, I was working for a VFR wholesale agency as the marketing specialist and then registered MW Tours in Apr 2010. I’ve never looked back and now have 15 staff helping me take Australians to my country of China, the rest of Asia, Africa, the Subcontinent & Beyond. Favourite part of the job: Sampling the product by travelling to exotic destinations. Favourite food: Sichuan hot & spicy.

David Reid

National Sales Manager

David’s passion for travels started from the ripe old age of 3 months when he was living in West Africa, followed by the Solomon Islands, Singapore and East Kalimantan with his parents. All this childhood travel gave him his strong desire to work in the industry in which he commenced in 1987 for a luxury tour operator in the UK. Over the years he has specialised in the Product, Sales & Marketing side of the long-haul travel market and he has been extremely fortunate to travel extensively around the globe both for business and pleasure. David has recently held senior management positions, including Director of Sales & Marketing as well as General Manager roles and has enjoyed assisting to lead teams and brands to success under his leadership. His passion for sourcing and promoting new experiences has always been a primary driving force which he continues to this day. Just a few of his travel highlights have included hosting Sir David Attenborough and the production team for the series “First Life” at a lodge in Far North Queensland; snowmobiling in the Arctic Circle, swimming with Humpback whales in Tonga, cage diving with Great White Sharks of the Neptune Islands, seeing the “Big Five” in the Kruger and marvelling at the temples, palaces and Great Wall in and around Beijing. On a personal side, David is a passionate sailor and recently delivered a yacht from Adelaide to Sydney non stop in 8 days during the height of winter in the Southern Ocean with his trusty skipper. He is also a passionate foodie, developed from his vast global travels, and enjoys going to see live music. Favourite destination and why: Kenya for the vast and varied choice of travel options within one country; safari game viewing, history & culture, people, landscape, beach holidays and food. Favourite MW Tours Tour: Vietnam & Cambodia Delight. In two weeks you get to see the wonders and delights of these two amazing countries. In addition, you have so many experiences, from cruising on Halong Bay, a homestay on the Mekong and visiting the amazing Angkor Wat with a blessing from a monk to mention but a few. Being a foodie you will be in heaven with such a choice of amazing food to choose from, the friendly people and contrasting culture and history.

Craig Hunt

Business Development Manager – Vic/Tas

Since my first flight on an aeroplane I have been fascinated by travel. The travel to a destination, the experiences of visiting different places and the memories kept forever make travel an integral part of me. Asia was my first international destination and remains a favourite and now is always the best time to travel. The history and cultural differences excite me on every journey. Both India and Africa are fascinating. Differences in culture, wildlife experiences and meeting the people are highlights when I travel. Travel is a growth experience and I encourage all to learn and grow from the experiences that travel can offer. Travel when you can. Guilty pleasure: Gelato (Caramel) Thing you miss most being in ISO: Talking to people face to face.

Karen Robertson

Business Development Manager – NSW/ACT

Travel is my greatest passion. Experiencing new cultures and embracing the local way of life is one of my favourite things. I am very much a people person and gain a great deal of satisfaction working in our wonderful industry. My love of travelling began in the late 1970’s and has lead me on one of life’s greatest journeys. I had my own travel business for many years, specialising in group, luxury and ”bucket list” travel. I have taken numerous groups to all parts of the globe including Europe, UK, Africa, all of Asia, North America, Canada and the South Pacific. More recently I have been fortunate enough to visit Sri Lanka and India, spending time in the Sundarbans, learning about ecotourism. I have a strong marketing and business development background and am delighted to be part of the Team at MW Tours. I look forward to working closely with the travel and tourism industry, showcasing the amazing destinations we have on offer. Next on my personal travel list is Japan, to experience cherry blossom season in all its glory. My favourite travel quotes say it all. “I haven’t been everywhere, but it’s on my list” – Susan Sontag “I’m in love with cities I’ve never been to and people I’ve never met” – John Green “Don’t just live your life, travel and experience it”. – Karen Robertson How wonderful it is being able to do what you love on a daily basis. Song on repeat: Rolling in the Deep (Adele) Favourite part of the job: Helping agents in any way I can. I get great satisfaction seeing results from my endeavours.

Dan Maher

Business Development Manager – SE QLD

My appetite for travel began at the tender age of 23 when I resigned from my job, sold my car, bought a backpack and a one-way ticket to the UK. After a year of touring Europe and the UK, I gained employment with a touring company in Holland and so was the beginning of my fortunate life travelling the world. My hobby became my full time job!

My journey and some genuinely great wholesalers thus far, have given me the opportunity to learn about many global cultures and meet some amazing people along the way.  Some of my most unforgettable and breathtaking experiences have been seeing the Northern Lights above the Arctic Circle, on safari in Africa, the Galapagos Islands and India.

I feel privileged to be a part of the MW Tours family and am looking forward to sharing their quality products and my market knowledge and experiences with my fellow travel colleagues.

Erin Hickey

Business Development Manager – WA

I love to travel and explore new places, always finding inspiration in different cultures and experiences. I’ve lived in the Philippines, Indonesia, India, and London.

My favorite destination would have to be Africa. Wildlife and culture and big open spaces!

Music is a big part of my life—I enjoy playing the piano and listening to songs that move me. Family means everything to me, and I value spending time with the people I love most.

I also make exercise a priority, keeping active to feel strong and balanced. And of course, I can’t imagine life without dogs—their loyalty and joy brighten every day.

Janene Rubens

Inside Sales Manager

For over 35 years, Travel has been in my blood and my passion. I feel alive and invigorated when talking travel. From my experience originally starting in Wholesale, onto International Airline, owning my own retail travel agency and now a full circle back to Wholesale, I have experience in Sales, Marketing, Management, Groups and Retail. I have been fortunate to experience so many different cities, countries and cultures, predominantly in Asia, USA, the Pacific and Europe.

I feel very privileged. But my new love lies in South Africa and Kenya, having been there now several times, with much more to explore in that region.

I get such pleasure in sharing my knowledge and experience, and am happy to be joining the MW Family.

Jessica Hu

Inside Sales & VFR Consultant

Travel is an important part of my life. My passion for travel began when I graduated from university and I spent a gap year to travel around China. It was an unforgettable experience to explore different cultures through amazing travel adventures. Destinations except China I have visited include Japan, South Korea, Vietnam, Fiji and most of Australia after immigrated to this beautiful country. I am looking forward to my next trip to Italy and France. I was so lucky to start my journey in travel industry in Australia since 2014. My favourite part of working in this great industry is planning people’s vacations and making all their dreams come true. I am fortunate to work at MW Tours as a VFR travel consultant and meeting the challenge of working complex trips for our valued customers. Travel industry is a lovely industry because it changes every day and make me keep learning every day! Favourite destination and why: Japan. I love Japan! Love it beyond anything I expected. The food, the people, the architecture, the culture… Also the four seasons of the year in Japan are so beautiful. Song on repeat: Love someone – Lukas Graham

Lucy Grimmer

Wholesale Travel Consultant

I started working within the travel industry in the late 90’s and I am still here today. I have done various roles over my time from Retail Travel to Corporate Travel, and now Wholesale. It is an industry that has changed my life, allowing me to travel the world (30+ countries and counting!) and I still feel as passionate about it today as I always did. I love being involved in making peoples travel dreams come true, with creating wonderful itineraries and memories. It is an absolute privilege to be able to travel in the world we live in today. Myself, I am a ‘lagoon pool’ girl who insists being near a gorgeous beach (I have a love/hate relationship with sand!), but I also love a vibrant interesting city. I am yet to try anything too cold – being from the UK, we don’t like cold holidays! Some of my favorite places I have visited which were all so different would be -Vietnam, The Maldives, New York, Spain and Turks & Caicos. If you asked me the same question tomorrow, my answers would probably be different! I have fantastic memories of everywhere I have been. I look forward to adding more countries to the list with my husband and young family.

Harley Young

Digital Marketing Specialist

My journey in the realm of digital media and marketing has taken me across continents, exploring Europe, Africa, Asia, and the Americas. This global exposure has enriched my perspective and allowed me to bring a unique flair to my work.

Fortunate to collaborate with a myriad of companies, I’ve contributed to the design, production, and marketing of top-tier digital and online communications, both locally and internationally. Whether navigating tight deadlines or confronting stressful situations, I firmly believe in the power of a good smile and the right attitude to overcome any challenge.

As a seasoned digital marketing professional passionate about creating compelling brand communications, I’m also armed with a robust education in communications from QUT and business from the University of Queensland, and can seamlessly merge creativity and technical expertise.

As a dedicated digital specialist, I delve into every facet of online media – from initial development and implementation to ongoing administration, management, analysis, and promotion.

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Frequently Asked Questions

How can I book a tour with MW Tours through my travel agent or by phone? +
We recommend booking through your preferred travel agent or by calling our team directly. Our experienced staff can help guide you through the booking process and answer any questions you have.
What details do I need to provide when booking with MW Tours through an agent or over the phone? +
We’ll need your full name as per your passport, date of birth, contact details, travel preferences, and any medical or dietary requirements. A copy of your passport is also required for international bookings.
What payment methods does MW Tours accept for deposits and final payments? +
We accept direct deposit, Visa, Mastercard, and payment via travel agents. A deposit is required to secure your booking, with the balance due prior to departure.
Do I need a visa to join an MW Tours package to Japan or South Korea? +
Visa requirements vary by destination and nationality. Our team can guide you through the process and provide supporting documents if needed. It is your responsibility to ensure you have the correct visa before departure.
What should I pack for a spring or autumn tour in Japan with MW Tours? +
We recommend packing light, comfortable clothing suitable for the climate of your destination. Essentials include walking shoes, a hat, sunscreen, modest clothing for temples or cultural visits, and a travel adapter.
Are any vaccinations required for MW Tours trips to Southeast Asia? +
Some destinations may require or recommend vaccinations. Please consult your GP or a travel doctor at least six weeks before departure to check what is required for your itinerary.
Where can I find current MW Tours promotions and discounts? +
Yes, we regularly run seasonal promotions including early bird specials, limited-time discounts, and exclusive package upgrades. Check the homepage or contact our team to find out what's available.
How can I contact MW Tours for booking support or questions? +
You can reach us by phone on 1300 842 688, via email at customerservice@mwtours.com.au, or by submitting a contact form on our website. Our business hours are Monday to Friday, 9am to 5pm AEST.
Do MW Tours offer special deals for group bookings or travel agents? +
Yes. We offer benefits for group bookings including discounts, upgrades, or complimentary spots for group leaders. Travel agents can also access exclusive promotions via our Agent Portal.
Is travel insurance required to travel with MW Tours, and what should it cover? +
Travel insurance is highly recommended for all travellers and may be mandatory for some destinations. It should cover cancellation, medical expenses, and unforeseen disruptions.
What’s included in an Escorted Tour with MW Tours? +
Our fully inclusive Escorted Tours include return flights, accommodation, most meals, experienced local guides, transport, and entrance fees. They are perfect for travellers who want everything taken care of.
How are Small Group Tours with MW Tours different from regular tours? +
Our Small Group Tours are limited to around 16 travellers, offering a more personalised experience with greater comfort, flexibility, and meaningful interactions throughout the journey.
What is a Semi-Independent Tour and who is it for? +
A Semi-Independent Tour provides structure with pre-arranged hotels, transport, and some guided activities, while still giving you free time to explore. It’s ideal for independent travellers who want some support along the way.
Can I create my own itinerary with MW Tours? +
Yes. Our Tailor-Made Tours are designed based on your preferences, whether you're after a romantic getaway, cultural immersion, or family holiday. We’ll help create a personalised travel experience.
Do I need to dress modestly during MW Tours cultural visits? +
Yes. When visiting temples and religious sites, we recommend modest clothing that covers shoulders and knees. Your travel documents will include more specific advice based on your destination.
Is tap water safe to drink on MW Tours trips? +
In most destinations, we recommend drinking bottled water only. Your travel documents will indicate whether tap water is safe at your specific destination.
When will I receive my travel documents from MW Tours? +
Travel documents are sent out approximately two weeks before departure and include your itinerary, contact details, packing tips, emergency contacts, and travel advice.
Are there luggage limits on MW Tours trips? +
Yes. Most tours follow airline baggage limits—typically one checked bag (20–23kg) and one carry-on. Some internal flights or rail journeys may have stricter limits, which will be outlined in your itinerary.
How do I qualify for MW Tours early bird discounts? +
Early bird offers usually apply when you book and pay your deposit well in advance. Terms vary by tour, so check individual packages or contact our team for full details.
Does MW Tours offer last-minute deals? +
Yes. Occasionally we release last-minute specials on our website or via our email newsletter. Sign up or contact our team to check what’s available.