18 January 2022

Travel Advisory Update – Covid19

At MW Tours the safety and wellbeing of our clients is our first and highest priority. We are continually following the advice of the Australian Government, and have amended our booking terms & conditions to be in line with the ever changing nature of the pandemic.

We understand and appreciate that these are challenging times. In order to provide our valued customers with more flexibility, we have now extended MW Tours Travel Credit to be valid until 31 December 2023 on all bookings, however the future travel must be booked by 31 December 2022.

October 2021

While we are waiting for further information on the government’s advice regarding international travel we will continue to suspend all travel until the 31st December 2021.

All suspended tours will have the funds placed on hold for future travel until 31 Dec 2022, however the future travel must be booked at least 60 days in advance. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller. New tours may be subject to price increases depending on seasonality and availability.

22 January 2021

The team at MW Tours wish to advise that due to COVID-19 concerns and the extension of international travel ban and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 30 June 2021, effective immediately.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2022, however the future travel must be booked at least 60 days in advance. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller. New tours may be subject to price increases depending on seasonality and availability.

Tours departing on/before 30 June 2021:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded. The terms and conditions agreed to at the time of cancellation will remain in place.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

07 Sep 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 31 December 2020, effective Monday 7 September.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2022, however the future travel must be booked at least 60 days in advance. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller. New tours may be subject to price increases depending on seasonality and availability.

Tours departing on/before 31 December 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 1 January 2021: 

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel Agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

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29 Jun 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 17 September 2020, effective Monday 29 June.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2021, however the future travel must be booked within 12 months of your original tour date. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller.

Tours departing on/before 17 September 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 17 September 2020:

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavor to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

11 May 2020

The team at MW Tours wish to advise that due to COVID-19 concerns and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 31 July 2020, effective Monday 11 May.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2021, however the future travel must be booked within 12 months of your original tour date.. As many of our tours include airfares and other transport provided by third parties, we will be working with these third parties to reduce out-of-pocket costs to the traveller.

Tours departing on/before 31 July 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 31 July 2020:

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavor to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.  The terms and conditions agreed to at the time of cancellation will remain in place.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

06 April 2020

The team at MW Tours wish to advise that due to the escalating COVID-19 situation and the ongoing restrictions around the world, we have had to make the unfortunate decision to suspend upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 15 May 2020, effective Monday 6 April.

Our current priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2020. As many of our tours include airfares and other transport provided by third parties we will be working with these third parties to minimise costs and maximise credits.

Tours departing on/before 15 May 2020:

Our reservations team will be reaching out to either the passenger or the travel agent to discuss rebooking options.  Should you have any questions, please do not hesitate to contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au.

Tours departing on/after 16 May 2020:

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel agent, however our standard change and cancellation terms apply.

If you have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

16 March 2020

The team at MW Tours are extremely sorry to advise that due to the escalating COVID-19 situation and the ongoing restrictions being implemented, we have had to make the unfortunate decisions on upcoming travel arrangements.

The safety and wellbeing of our clients is our first and highest priority and in light of this, we have no choice but to suspend all tours between now and 15 April 2020, effective Monday 16th March.

Our first priority is assisting those who are currently travelling and those due to depart in the next 7 days.  We will be in contact with you either directly or through your travel agent as soon as possible.  All suspended tours will have the funds placed on hold for future travel until 31 Dec 2020. As many of our tours include airfares and other transport provided by third parties we will be working with these third parties to minimise costs and maximise credits.

Tours departing from 16 April 2020,

If you wish to cancel your tour completely with MW Tours, our standard terms and conditions will apply. We will endeavour to recover as much monies possible and refund this to you or your Travel agent.

If you have already accepted different or amended terms and conditions, or have already cancelled due to the COVID-19 Pandemic, we may have agreed new terms and conditions with our suppliers and airlines, which cannot be rescinded.

We appreciate how stressful this situation is and we thank you for your patience and understanding in these unprecedented times and that we are doing our best to communicate with all concerned as quickly as we can.

02 March 2020

The Australian Government has updated their travel advice for China to ‘Do Not Travel’.  MW Tours considers our passengers’ health and wellbeing to be our top priority, and we are currently not charging amendment fees for any of our guests booked to travel to China between now and the end of May 2020.  Alternatively travellers are able to cancel their bookings without fees and MW Tours will hold a credit on file for future travel within 12 months.  For travel in Jun and onwards, our standard change and cancellation policy applies.  For travellers booked to any of our other destinations, our usual change and cancellation fees apply.  We will continue to monitor the situation and will update our advice as required.

Our terms and conditions can be found here:  https://mwtours.com.au/terms-and-conditions/www.mwtours.com.au/ter

The Australian Government’s travel advice can be found here:  www.smartraveller.gov.au/destinations/asia/china

Should you have any questions, please contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

07 February 2020

The Australian Government has updated their travel advice for China to ‘Do Not Travel’.  MW Tours considers our passengers’ health and wellbeing to be our top priority, and we are currently not charging amendment fees for any of our guests booked to travel to China between now and the end of March.  Alternatively travellers are able to cancel their bookings without fees and MW Tours will hold a credit on file for future travel within 12 months.  For travel in April and onwards, our standard change and cancellation policy applies.  For travellers booked to any of our other destinations, our usual change and cancellation fees apply.  We will continue to monitor the situation and will update our advice as required.

Our terms and conditions can be found here:  https://mwtours.com.au/terms-and-conditions/

The Australian Government’s travel advice can be found here: https://www.smartraveller.gov.au/destinations/asia/china

Should you have any questions, please contact the team by phone on 1300 842 688 or customerservice@mwtours.com.au

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Frequently Asked Questions

How can I book a tour with MW Tours through my travel agent or by phone? +
We recommend booking through your preferred travel agent or by calling our team directly. Our experienced staff can help guide you through the booking process and answer any questions you have.
What details do I need to provide when booking with MW Tours through an agent or over the phone? +
We’ll need your full name as per your passport, date of birth, contact details, travel preferences, and any medical or dietary requirements. A copy of your passport is also required for international bookings.
What payment methods does MW Tours accept for deposits and final payments? +
We accept direct deposit, Visa, Mastercard, and payment via travel agents. A deposit is required to secure your booking, with the balance due prior to departure.
Do I need a visa to join an MW Tours package to Japan or South Korea? +
Visa requirements vary by destination and nationality. Our team can guide you through the process and provide supporting documents if needed. It is your responsibility to ensure you have the correct visa before departure.
What should I pack for a spring or autumn tour in Japan with MW Tours? +
We recommend packing light, comfortable clothing suitable for the climate of your destination. Essentials include walking shoes, a hat, sunscreen, modest clothing for temples or cultural visits, and a travel adapter.
Are any vaccinations required for MW Tours trips to Southeast Asia? +
Some destinations may require or recommend vaccinations. Please consult your GP or a travel doctor at least six weeks before departure to check what is required for your itinerary.
Where can I find current MW Tours promotions and discounts? +
Yes, we regularly run seasonal promotions including early bird specials, limited-time discounts, and exclusive package upgrades. Check the homepage or contact our team to find out what's available.
How can I contact MW Tours for booking support or questions? +
You can reach us by phone on 1300 842 688, via email at customerservice@mwtours.com.au, or by submitting a contact form on our website. Our business hours are Monday to Friday, 9am to 5pm AEST.
Do MW Tours offer special deals for group bookings or travel agents? +
Yes. We offer benefits for group bookings including discounts, upgrades, or complimentary spots for group leaders. Travel agents can also access exclusive promotions via our Agent Portal.
Is travel insurance required to travel with MW Tours, and what should it cover? +
Travel insurance is highly recommended for all travellers and may be mandatory for some destinations. It should cover cancellation, medical expenses, and unforeseen disruptions.
What’s included in an Escorted Tour with MW Tours? +
Our fully inclusive Escorted Tours include return flights, accommodation, most meals, experienced local guides, transport, and entrance fees. They are perfect for travellers who want everything taken care of.
How are Small Group Tours with MW Tours different from regular tours? +
Our Small Group Tours are limited to around 16 travellers, offering a more personalised experience with greater comfort, flexibility, and meaningful interactions throughout the journey.
What is a Semi-Independent Tour and who is it for? +
A Semi-Independent Tour provides structure with pre-arranged hotels, transport, and some guided activities, while still giving you free time to explore. It’s ideal for independent travellers who want some support along the way.
Can I create my own itinerary with MW Tours? +
Yes. Our Tailor-Made Tours are designed based on your preferences, whether you're after a romantic getaway, cultural immersion, or family holiday. We’ll help create a personalised travel experience.
Do I need to dress modestly during MW Tours cultural visits? +
Yes. When visiting temples and religious sites, we recommend modest clothing that covers shoulders and knees. Your travel documents will include more specific advice based on your destination.
Is tap water safe to drink on MW Tours trips? +
In most destinations, we recommend drinking bottled water only. Your travel documents will indicate whether tap water is safe at your specific destination.
When will I receive my travel documents from MW Tours? +
Travel documents are sent out approximately two weeks before departure and include your itinerary, contact details, packing tips, emergency contacts, and travel advice.
Are there luggage limits on MW Tours trips? +
Yes. Most tours follow airline baggage limits—typically one checked bag (20–23kg) and one carry-on. Some internal flights or rail journeys may have stricter limits, which will be outlined in your itinerary.
How do I qualify for MW Tours early bird discounts? +
Early bird offers usually apply when you book and pay your deposit well in advance. Terms vary by tour, so check individual packages or contact our team for full details.
Does MW Tours offer last-minute deals? +
Yes. Occasionally we release last-minute specials on our website or via our email newsletter. Sign up or contact our team to check what’s available.
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