Question 1

How can I book a tour with MW Tours through my travel agent or by phone?

Accepted Answer

We recommend booking through your preferred travel agent or by calling our team directly. Our experienced staff can help guide you through the booking process and answer any questions you have.

Question 2

What details do I need to provide when booking with MW Tours through an agent or over the phone?

Accepted Answer

We’ll need your full name as per your passport, date of birth, contact details, travel preferences, and any medical or dietary requirements. A copy of your passport is also required for international bookings.

Question 3

What payment methods does MW Tours accept for deposits and final payments?

Accepted Answer

We accept direct deposit, Visa, Mastercard, and payment via travel agents. A deposit is required to secure your booking, with the balance due prior to departure.

Question 4

Do I need a visa to join an MW Tours package to Japan or South Korea?

Accepted Answer

Visa requirements vary by destination and nationality. Our team can guide you through the process and provide supporting documents if needed. It is your responsibility to ensure you have the correct visa before departure.

Question 5

What should I pack for a spring or autumn tour in Japan with MW Tours?

Accepted Answer

We recommend packing light, comfortable clothing suitable for the climate of your destination. Essentials include walking shoes, a hat, sunscreen, modest clothing for temples or cultural visits, and a travel adapter.

Question 6

Are any vaccinations required for MW Tours trips to Southeast Asia?

Accepted Answer

Some destinations may require or recommend vaccinations. Please consult your GP or a travel doctor at least six weeks before departure to check what is required for your itinerary.

Question 7

Where can I find current MW Tours promotions and discounts?

Accepted Answer

Yes, we regularly run seasonal promotions including early bird specials, limited-time discounts, and exclusive package upgrades. Check the homepage or contact our team to find out what's available.

Question 8

How can I contact MW Tours for booking support or questions?

Accepted Answer

You can reach us by phone on 1300 842 688, via email at customerservice@mwtours.com.au, or by submitting a contact form on our website. Our business hours are Monday to Friday, 9am to 5pm AEST.

Question 9

Do MW Tours offer special deals for group bookings or travel agents?

Accepted Answer

Yes. We offer benefits for group bookings including discounts, upgrades, or complimentary spots for group leaders. Travel agents can also access exclusive promotions via our Agent Portal.

Question 10

Is travel insurance required to travel with MW Tours, and what should it cover?

Accepted Answer

Travel insurance is highly recommended for all travellers and may be mandatory for some destinations. It should cover cancellation, medical expenses, and unforeseen disruptions.

Question 11

What’s included in an Escorted Tour with MW Tours?

Accepted Answer

Our fully inclusive Escorted Tours include return flights, accommodation, most meals, experienced local guides, transport, and entrance fees. They are perfect for travellers who want everything taken care of.

Question 12

How are Small Group Tours with MW Tours different from regular tours?

Accepted Answer

Our Small Group Tours are limited to around 16 travellers, offering a more personalised experience with greater comfort, flexibility, and meaningful interactions throughout the journey.

Question 13

What is a Semi-Independent Tour and who is it for?

Accepted Answer

A Semi-Independent Tour provides structure with pre-arranged hotels, transport, and some guided activities, while still giving you free time to explore. It’s ideal for independent travellers who want some support along the way.

Question 14

Can I create my own itinerary with MW Tours?

Accepted Answer

Yes. Our Tailor-Made Tours are designed based on your preferences, whether you're after a romantic getaway, cultural immersion, or family holiday. We’ll help create a personalised travel experience.

Question 15

Do I need to dress modestly during MW Tours cultural visits?

Accepted Answer

Yes. When visiting temples and religious sites, we recommend modest clothing that covers shoulders and knees. Your travel documents will include more specific advice based on your destination.

Question 16

Is tap water safe to drink on MW Tours trips?

Accepted Answer

In most destinations, we recommend drinking bottled water only. Your travel documents will indicate whether tap water is safe at your specific destination.

Question 17

When will I receive my travel documents from MW Tours?

Accepted Answer

Travel documents are sent out approximately two weeks before departure and include your itinerary, contact details, packing tips, emergency contacts, and travel advice.

Question 18

Are there luggage limits on MW Tours trips?

Accepted Answer

Yes. Most tours follow airline baggage limits—typically one checked bag (20–23kg) and one carry-on. Some internal flights or rail journeys may have stricter limits, which will be outlined in your itinerary.

Question 19

How do I qualify for MW Tours early bird discounts?

Accepted Answer

Early bird offers usually apply when you book and pay your deposit well in advance. Terms vary by tour, so check individual packages or contact our team for full details.

Question 20

Does MW Tours offer last-minute deals?

Accepted Answer

Yes. Occasionally we release last-minute specials on our website or via our email newsletter. Sign up or contact our team to check what’s available.

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